Once your ERP system is integrated and running, we offer a range of Aftercare support options that we have carefully developed to offer the right kind of support for our customers' needs. And unlike other typical support contracts, we truly believe in benefitting our customers by providing direct access to all of the knowledge and wisdom that we have amassed.
There are four different Aftercare support tiers that you can choose from, with options that also provide you free access to all of our ERP software and extensions.
Our Solution Provider aftercare support provides you with the essential support that an ERP system will require. This level of support provides you with a helpdesk to assist with any day-to-day user queries and a maintenance programme that ensures that your ERP system is kept up-to-date with all of the latest updates and security upgrades which the ERP vendor may release, ensuring your system runs smoothly and problem free.
For organisations that require more than the essentials, we offer our Trusted Advisor aftercare support which also covers any ongoing or refresher training that you may require for the duration of the support contract.
In addition, this option also provides Consultancy aftercare, which gives you access to our Business Analysts who can provide additional insights to help you maximise the advantages that an ERP can bring. With Consultancy aftercare, you can really benefit from our long experience and expertise in ERP to help you unlock even more competitive advantage from your ERP system.
If you are planning on developing and extending your ERP system as your business grows, choosing our Business Partner aftercare support option includes all of the benefits of our Trusted Advisor support together with free access to our library of existing ERP enhancements and any new ones that we develop in the future.
This Aftercare support tier provides ongoing access to the skills and experience of our Business Analyst teams and our Software Development teams, so as your organisation grows and processes evolve, so can your ERP solution.
Our SCA Business Partner aftercare support is for our customers that have NetSuite SuiteCommerce Advanced as part of their ERP system. It provides all of the benefits and enhancements of our Business Partner aftercare, and in addition provides the specialised aftercare support that SuiteCommerce demands.